Frequently Asked Questions
Q1. What are your main products?
A: We specialize in manufacturing and selling titanium, tantalum, niobium, zirconium, tungsten, and molybdenum metal materials, including plates, rods, tubes, wires, and machined parts for various industrial applications.
Q2. Can your products be customized?
A: Yes, we offer customization based on customer requirements, including size, shape, alloy composition, and processing specifications. Please contact our sales team for more details.
Q3. How do you ensure product quality?
A: We strictly follow the ISO9001 quality management system. All products undergo multiple inspections during production, including chemical composition analysis, mechanical property testing, and ultrasonic flaw detection to ensure compliance with international standards.
Q4. What payment methods do you accept?
A: We accept various payment methods, including Telegraphic Transfer (T/T) and Letter of Credit (L/C). Specific payment terms can be negotiated based on order value and cooperation conditions.
Q5. How do you arrange international shipping?
A: We offer multiple shipping options, including sea freight, air freight, and express delivery. We will choose the most suitable transportation method according to your needs and assist with all necessary export procedures.
Q6. What are your lead times for production and delivery?
A: Lead times vary depending on the product type, quantity, and customization requirements. Standard products are typically shipped within 7–15 days, while custom orders may take longer. Please contact us for an accurate timeline.
Q7. Do you provide samples?
A: Yes, we offer free samples of certain products. However, customers may need to cover the shipping costs. Please reach out to us for details on sample availability.
Q8. What industries do your products serve?
A: Our metal materials are widely used in aerospace, medical, chemical processing, electronics, energy, and marine industries, among others. We provide high-quality materials to meet various industry standards.
Q9. Do you have certifications for your products?
A: Yes, our company is ISO9001 certified, and our products comply with international standards. We can also provide material test reports (MTR), third-party inspection certificates, and other relevant documents upon request.
Q10. Can you provide machining and processing services?
A: Yes, we offer a variety of processing services, including water jet cutting, laser cutting, CNC machining, welding, lathe processing, and polishing. Let us know your requirements, and we will provide a tailored solution.